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COVID-19 Response and Procedures

Open for business

As Houston enters a mandated period of “Stay Home, Work Safe,” we will remain open, without interruption to our normal service. We are considered an essential business according to the Department of Homeland Security because we are part of the logistics and transportation industry.

Our warehouse is open and our fleet of trucks is running at full capacity and is here for your business. We are here to provide you with the logstistics resources you need. No ask is too much for our team!

Warehousing Capabilities
Our 64,000 sqft, centrally located warehouse is available for short or long-term storage. Our facilities include the following features:
8 Dock High Doors
Highly-secured
Racking and conveyor area built specifically for high-volume ecommerce shipments
Over 2000 pallet positions
Climate-controlled area


Sanitation Precautions

The health and safety of our customers and team members has always been our first priority. In addition to following all CDC sanitation recommendations, we have adopted the additional sanitation procedures:

  1. Upon the completion of all pick-up’s and deliveries drivers will not require a signature, and will instead ask for a first and last name. The name will be entered into our system. The shipping party, receiving party, and driver will be given a hard copy of the delivery ticket.
  2. Drivers will conduct a self-screen before coming into work. If a driver has symptoms, they will not come into work.
  3. Drivers will utilize hand sanitizer before and after every delivery.
  4. Drivers will maintain an appropriate social distance (6ft).
  5. Drivers will avoid touching eyes, nose, and mouth, and will cover nose & mouth with elbow when coughing or sneezing.

We will monitor and adjust these procedures as necessary. Please call (713) 779-7363 or email us at info@riveroakscouriers.com with any specific requests or questions you may have.
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Flatbeds, flatbeds and more flatbeds!

Flexibility has been our mantra for years at River Oaks Couriers, and Preferred Logistics. From a sprinter to an 18-wheeler, we can get you the equipment you need. In particular, our teams specializes in flatbed freight.

Our River Oaks Couriers fleet includes:
8-12 ft Stakebeds – Quicker, more affordable, with capacity to 5,000 lbs
20-24 ft Straight Truck Flatbeds – Dock high flexibility weight capacity to 10,000 lbs
20-26 ft Gooseneck Trailers – Lower trailer deck leaves option to ship taller freight without a height permit and a weight capacity of 10,000 lbs
36 ft gooseneck trailer, with dovetail ramps – This provides the option for roll on freight loading, as with golf carts, certain forklifts and lifts. Capacity to 14,000 lbs.
40 ft gooseneck flatbeds – Maximum Hot-Shot deck capacity and weights to 14,000 lbs.

When a little more space, weight, or capacity is needed, Preferred Logistics, can provide:
48 ft Flatbed trailers – Max capacity of 48,000 lbs.
53 ft stepdecks – Provide extra length, and an extra one foot of height capacity on the deck for taller items.
RGN and Extendables – Provide capacity to roll on heavy equipment, a low 18 inch deck that provides 2 ½ feet of height capacity without need for permits, extra long items, and heavy weight capacity.
Extra Heavy capacity – Option to carry items up to 100,000 lbs.

We love our flatbed freight, and always endeavor to provide the options that move your freight safely, cost effectively, and on-time… every time. ROC and Preferred Logistics work together seamlessly, so you can trust us for all of your freight needs anywhere across the country!

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Rethinking Express Freight vs Ground

Rethinking “today” vs “tomorrow” deliveries
Many of our customers use ROC for their most time sensitive deliveries, and historically have sent their freight that is not expedited using UPS Ground or FedEx Ground. We have often said, we are the “today” people and the ground options are the “tomorrow” people. Times change, however, especially when you are dealing with the giants like UPS and FedEx.

The fees keep coming
The big carriers continue to adjust their accessorials and dimensional weight policies to benefit their behemoth organizations. UPS has changed their overweight policy to include a $24.00 accessorial add-on to any and every box that weighs more than 50lbs. So, if you have 4 boxes that are each over 50 lbs then your ground carrier may be adding an additional $100.00 for that delivery over and above your agreed upon base rate.

$100.00 – EXTRA – for delivery tomorrow, or later. A recent study of 100 large shippers showed that 14.5% of their shipments will incur this charge.

The ROC way of pricing
At River Oaks Couriers:
1. We do not have pick up charges.
2. We do not even figure dimensional weight.
3. Our weight charge of 5 cents/lb over 100 lbs for light ground freight has been the same since 1995. That’s right… 1995.
4. Your freight is always DELIVERED TODAY.

The only thing that we can depend on in today’s market, is that the old rules just don’t apply. So, check your ground freight against River Oaks Couriers, and you may find yourself over-performing, and doing so at a better rate. Won’t that be great?!!

Give us a call (713.779.7363) or send us an email at info@riveroakscouriers.com if you’re ready to check your rates!

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New Ecommerce Fulfillment Facility opening in Sugar Land Industrial Park (Right outside Houston, TX)

Shipping and Handling, founded out of Jacksonville, Florida, has expanded to a state-of-the art 63,000 square foot warehouse facility in the Sugar Land Industrial Park. The building is fully racked, highly-secured, and specifically equipped to support small and large package fulfillment, quickly and efficiently.

Conveniently accessible to Highway 59, Highway 90A, and The Sam Houston Tollway (Beltway 8) this facility accommodates domestic and international E-commerce fulfillment and last-mile delivery for the Greater Houston area.

Shipping and Handling is one of Jacksonville’s fastest growing companies. As a premiere fulfillment center, S&H serves customers such as Industry West, Wayfair, the PGA Tour, and Kelly Moore.

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Getting freight moving around Houston again

Our fleet is ready to expedite your freight around Houston, the state of Texas, or anywhere in the country, including Florida.

As Houston continues to recover from recent flooding and roads are beginning to return to normal, we want to remind you we are here to move anything around the city or around the country, as quickly as you need.

Our fleet of box trucks, small and large flatbeds, cars, vans, and pickups was not affected by the flooding, and we are getting freight moved quickly for our customers.

Call or email us for more information
713.779.7363
info@riveroakscouriers.com

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Upcoming Electronic Log Mandate

We are approaching the year 2020. If the Jetsons were to be believed, we should have flying cars by now. But though we may be short of the Jetsons, Silicon Valley’s modern technology is still making its impact in the freight industry in a variety of ways.

Some of the bright lights of modern technology include advances in safety such as automatic braking and systems that analyze and diagnose truck behavior; improved connectivity by providing information from and to the truck; and improved economics through operator increased fuel economy. The potential of autonomous driving and new propulsion technologies are even now being tested.

One of the biggest impacts scheduled to impact freight movement this year is the mandatory use of Electronic Logging Devices.

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Delivery Definitions

Like any industry, the logistics industry is full of its own terminology. To help you navigate, here is guidance on how certain terms will affect your pickup and delivery times.

Small Package Delivery

Local Courier / Messenger Services

  • Stat – dispatched to the closest driver and delivered non-stop to the destination
  • Hot Shot – picked up and delivered within 1.5 hours of your call
  • Direct – picked up and delivered within 2.5 hours of your call
  • Regular – picked up and delivered within 4 hours of your call
  • Same Day – ready at 8:30 a.m., and delivered by 5 p.m. the same day
  • Out of Town – dedicated delivery to any destination in Texas or the United States

 

Heavy Freight and Delivery

  • Flatbed Trailers – trailers up to 40 ft. long for use in or out of the Houston area
  • Box Trucks – 16 to 24 ft. with lift gates, pallet jacks, etc.
  • Cargo Vans – Cargo vans for use in or out of the Houston area
  • 18-Wheelers – Either less-than or a full truck load (LTL or FTL)
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